Submit your claim in one of two ways.
You can submit your claim online by visiting our Journeys Claims web site. You can receive an instant decision within minutes to whether your claim has been successful. Once we have received any supporting documentation, your cheque will be dispatched. No processing, no fuss, a quick and easy alternative to paper based claims.
For those who want to use the more traditional method of submitting a claim, contact us to request an insurance claim form. We will send you the form, which should be completed and returned to:
Journeys Travel Insurance
On receipt your claim will be processed.
Please follow the conditions below, as we may not be able to pay your claim if you do not.
- You must advise us of any occurrence which may give rise to a claim under this insurance in writing
within 31 days of the date of the incident and shall supply to us all such accounts, documents and items
as we may reasonably require at your expense.
- You will give us notice in writing immediately if you or your legal representatives have knowledge
of any impending prosecution, inquest or fatal inquiry in connection with any occurrence for which there
may be liability under Section E of the policy wording.
- You must inform the Police of all loss or theft of property within 24 hours of discovery and obtain
a copy of the Police report in support of any claim under Section G, H & P of the policy wording.
- If personal possessions are lost or damaged whilst in the custody of the carrier (i.e. Airline,
Railway, Shipping Company, Bus Company etc), you must notify such carrier immediately and obtain a
Property Irregularity Report. You must keep all receipts for the essential purchases that you make
if your property is temporarily lost by the carrier. Damaged items should be kept for inspection should
this be required by the Underwriters. You must obtain confirmation of the extent of the damage to your
property on your return to the UK, and an estimate of the repair costs.
- You MUST inform us you become aware of ANY change of circumstances indicating a need to cancel your
trip in accordance with your trip’s Booking Conditions.
As an indication of the efficiency of the Journeys Claims Department, we guarantee that if having
received all requested documentation at our offices necessary to support your claim, we do not assess
and forward you correspondence within 10 working days, you will be entitled to a compensation payment
of £10. We will pay a further £10 for each subsequent 10 working day periods that you do not
receive our response (maximum of £50).